At Cognis Pty Ltd (“Cognis”), we are committed to protecting your privacy as a customer and an
online visitor to our website. We use the information we collect about you to maximize the services
that we provide to you. We respect the privacy and confidentiality of the information provided by
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the
following information about you: name, company name, email address, telephone number, billing
address, geographic location, IP address, survey responses, support queries, blog comments and
social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from
anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we
will delete that information as quickly as possible. If you are the parent or guardian of a child
and you believe they have provided us with Personal Data without your consent, then please contact
You can review, correct, update or delete your Personal Data by contacting us directly to do
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to
you, including: communicating with you, providing technical support, notifying you of updates and
offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing
you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can
opt out of our marketing communications at any time by unsubscribing or emailing us.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and
anonymized forms to improve our services, including: administering our website, producing reports
and analytics, advertising our products and services, identifying user demands and assisting in
meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our
website, will be available for others to see. If you subsequently remove this information, copies
may remain viewable in cached and archived pages on other websites or if others have copied or saved
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our
possession or control. All information we receive from you is stored and protected on our secure
servers from unauthorized use or access.
To enable us to deliver our services, we may transfer information that we collect about you,
including Personal Data, across borders for storage and processing in countries other than
Australia. If your Personal Data is transferred and processed outside Australia, it will only be
transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as
otherwise necessary to comply with our legal obligations, resolve disputes and enforce our
In the event there is a breach of our security and your Personal Data is compromised, we will
promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
A cookie is a small file placed in your web browser that collects information about your web
preferences. Cookies do not access information stored on your computer or any Personal Data (e.g.
name, address, email address or telephone number). Most web browsers automatically accept cookies
but you can choose to reject cookies by changing your browser settings. This may, however, prevent
you from taking full advantage of our website.
functionality and help us provide a better website visitor experience. In addition, cookies and
pixels may be used to serve relevant ads to website visitors through third party services such as
Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law,
for goods or services which you have purchased, for payment processing or to protect our copyright,
trademarks and other legal rights. To the extent that we do share your Personal Data with a service
provider, we would only do so if that party has agreed to comply with our privacy standards as
parties prohibit them from using any of your Personal Data for any purpose other than that for which
it was shared.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data,
to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency request. Also, we may
use your Personal Data to protect the rights, property or safety of Cognis, our customers or third
If there is a change of control in one of our businesses (whether by merger, sale, transfer of
assets or otherwise) customer information, which may include your Personal Data, could be
transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal
Data in good faith and where required by any of the above circumstances.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only.
Links to third party websites do not constitute sponsorship or endorsement or approval of these
websites. Please be aware that we are not responsible for the privacy practices of such other
websites. We encourage our users to be aware, when they leave our website, to read the privacy
statements of each and every website that collects personally identifiable information. This privacy
policy applies solely to information collected by this website.
modify this policy at any time, in our sole discretion and all modifications will be effective
immediately upon our posting of the modifications on this website. Please return periodically to
Personal Data, please contact